Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Whitefriars Housing Group Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202006631
The Ombudsman found mediation settlement, no maladministration, maladministration in the landlord’s handling of REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing…
202004594
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s concerns about anti-social behaviour, the…
201910096
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to…
201916116
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 201916116 Whitefriars Housing Group Limited 12 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
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