Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Wigan Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202418814 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of The landlord’s response to a leak which resulted in a lack of heating and hot water. The landlord’s handling of the removal…
202231014 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) There was reasonable redress in the landlord’s…
202415951
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould, and repairs. The resident’s request to access a storage cupboard. The resident’s…
202322214
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.. Total compensation ordered: £150.
202320732
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of repairs to the windows. The associated complaint.. Total compensation ordered:…
202315805
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the: external drainage. garden outhouse. We have also considered the landlord’s: record keeping. complaint…
202206583
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s…
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