Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Windrush Alliance UK Community Interest Company's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202331964 Housing association
The Ombudsman found maladministration, severe maladministration, service failure, mediation settlement in the landlord’s handling of : the landlord’s handling of the resident’s concerns about a broken bed. the…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s: Record Keeping. Complaint…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.