Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Woking Borough Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202347827 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, reasonable redress, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: Reports of antisocial behaviour (ASB).…
202500018 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of how the landlord responded to: reports of damp and mould the resident’s complaint Our decision…
202336419
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler..
202311042
The Ombudsman found service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. The landlord’s handling of the resident’s…
202311569
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s property.. Total compensation ordered: £500.
202206712
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a closure warning…
202122187
The Ombudsman found reasonable redress, maladministration, no maladministration in the landlord’s handling of This complaint is about: How the landlord handled the resident’s permanent move. How the landlord handled…
202104548
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.. Total compensation ordered: £200.
202007874
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s request to adapt the property by adding a second rear door to the…
202000175
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s request for repair works to the toilet at his property; response to the resident’s…
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