Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Wythenshawe Community Housing Group Limited's maladministration rate (55%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202413576 Housing association
The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould and associated repair work.…
202342905 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Works to the resident’s…
The Ombudsman found outside jurisdiction, no maladministration in the landlord’s handling of the landlord’s handling of: Antisocial behaviour (ASB). A request for a higher housing priority..
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s enquiries about her service charges..
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint…
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s rent account..
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s housing application..
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about…
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account..
The Ombudsman found service failure, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.. Total…
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the standard of remedial works carried out in 2016, following reports of damp in her…
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