Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
York City Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
202106125
The Ombudsman found service failure, no maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports of repairs required to the bathroom, including its decision not to replace the…
202105890
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s initial decision to refuse to remove a tree from the rear garden of the property..
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