Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 22 published decisions.
Your Housing Limited's maladministration rate (91%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202303228
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The resident’s complaint is about the following: The landlord’s handling of his reports of misinformation about his rent payments and…
202233665
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint concerns the landlord’s handling of repairs following water ingress from the roof. This report has also…
202317744
The Ombudsman found maladministration, service failure in the landlord’s handling of : The level of the service charge and the quality of the communal services paid for through the service charge. The landlord’s…
202224204
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB)..
202313294
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint.. Total compensation ordered: £350.
202318849
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint..
202233522
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202233522 Your Housing Group Limited 28 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
202303001
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) by her neighbours. Handling of the associated…
202311434
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of a fly infestation.. Total compensation ordered: £270.
202207068
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of leaks in the property. The residents decant and compensation payments.…
202207446
The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint.. Total compensation ordered:…
202205147
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related behaviour (ASB). Request for…
202114217
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of the resident’s:.
202206025
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of a mice infestation in her home; reports of damage caused to her floor tiles…
202122707
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s rehousing…
202118990
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.. Total compensation…
202127504
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint..
202113237
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s decision to increase the service charges. The landlord’s response to the resident’s reports about the standard and frequency of its…
202117883
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the level of compensation offered by the landlord following a leak into the resident’s property. The Ombudsman has also identified…
202116023
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of stalking and noise nuisance. Complaint handling.. Total compensation ordered:…
202004434
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and hot water in her property..
202005876
The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reports of a lack of grounds maintenance in communal areas. The landlord’s…
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