The Ombudsman found maladministration in the landlord’s handling of the level and reasonableness of service charges. Our decision (determination) The complaint about the level and reasonableness of service charges is outside of our jurisdiction. Summary We do not inve.
The full determination
Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident pays variable service charges, as per the terms of the lease. He has complained about the service charge increase following the landlord issuing its actual expenditure for financial year 2022 to 2023. He has raised concerns about how the landlord spends money and says there has been “gross” financial mismanagement. What the complaint is about The complaint is about the level and reasonableness of service charges. Our decision (determination) The complaint about the level and reasonableness of service charges is outside of our jurisdiction. Summary We do not investigate complaints about the level or reasonableness of service charges. As the resident’s complaint centres on the actual service charge figures being too high and how the landlord spends money, the complaint is ultimately about the level and reasonableness of service charges. We will not investigate this. The tribunal or court are more likely to be best placed to consider this matter, given their powers and expertise.
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