Forhousing Limited · Case 202335161 · 29 January 2026
Forhousing Limited — case 202335161
The Ombudsman found maladministration in the landlord’s handling of The landlord’s response to reports of a leak and the associated repairs. Our decision (determination) The complaint was resolved with intervention. We have made recommendations for the landlord to put. Total compensation ordered: £600.
Orders and recommendations
- Compensation
Our recommendations The landlord should now pay the resident £600 compensation within 4 weeks.
- Compensation
The landlord should provide documentary evidence that it has paid the compensation to the resident.
Compensation ordered
| Reason | Amount |
|---|---|
| Compensation ordered by the Ombudsman | £600 |
| Total | £600 |
The full determination
Decision Case ID 202335161 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background On 3 August 2023 the resident reported water marks had appeared on his ceiling. The following day the resident reported the water marks were getting worse and he believed there was a leak from the neighbour’s flat above. The landlord attended the same day and was unable to gain access to the neighbours flat.
The resident complained to the landlord on 23 October 2023 and said the situation had not been resolved. What the complaint is about The landlord’s response to reports of a leak and the associated repairs. Our decision (determination) The complaint was resolved with intervention. We have made recommendations for the landlord to put things right. Summary of reasons At the end of the complaints process, the landlord offered the resident £200 compensation. It also committed to completing the works required to put things right.
We contacted the landlord and provided it with a summary of our understanding of events. This included some comments on areas that could have been handled better and what the landlord could do to resolve the resident’s complaint. Following our intervention, the landlord offered to pay the resident a further £400 compensation. Both parties agreed to this as a resolution to the complaint. We are therefore satisfied that, following intervention, the landlord has agreed to take actions to remedy the matters.
Subject to the landlord paying the compensation, we are satisfied the complaint will be resolved satisfactorily. Putting things right Recommendations The complaint has been resolved with intervention on the basis the landlord follows our recommendations. Our recommendations The landlord should now pay the resident £600 compensation within 4 weeks. It is free to deduct the £200 previously offered if it can evidence this has already been paid. The landlord should provide documentary evidence that it has paid the compensation to the resident.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.