Complaint category
What published UK Housing Ombudsman determinations show about planned works complaints against social landlords.
Across 3,057 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of planned works determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 255 | 70 |
| 2 | Clarion Housing Association Limited | 203 | 38 |
| 3 | Peabody Trust | 124 | 36 |
| 4 | Notting Hill Genesis | 105 | 23 |
| 5 | Southern Housing | 97 | 27 |
| 6 | Sanctuary Housing Association | 86 | 20 |
| 7 | Metropolitan Thames Valley Housing (MTV) | 69 | 10 |
| 8 | Southwark Council | 67 | 17 |
| 9 | The Guinness Partnership Limited | 61 | 9 |
| 10 | A2dominion Housing Group Limited | 60 | 18 |
202336037 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for window repair and replacement. The resident’s reports of damaged roof,…
202529663 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of repairs at the property, including damp and mould. We have also considered the…
202527711 Local authority / ALMO / TMO
The Ombudsman found no maladministration, maladministration, severe maladministration in the landlord’s handling of : The managing agent’s response to the resident’s reports of damp and mould. The managing agent’s…
202519494 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a broken lift and subsequent repairs. Associated…
202517937 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. Our decision…
202507182 Housing association
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress, severe maladministration, mediation settlement in the landlord’s handling of The resident’s complaint is about the…
Planned works complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under planned works.
Our index holds 4,199 published determinations classified under planned works, of which 3,814 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 3,057 determinations in this category that ordered compensation, awards ranged from £10 to £16,875, with a median of £700. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.